Customer Service Officer

Randstad is currently seeking professional Customer Service Officers to join a prominent service provider on the Gold Coast. In this role, you will act as a key point of contact for diverse enquiries, providing comprehensive guidance on service options and administrative requirements. These temporary assignments offer a competitive rate with various assignment lengths and the potential for ongoing opportunities.

Responsibilities:

• Serve as the primary point of contact for all customer enquiries, providing support via phone, email, and potential face-to-face interactions.
• Accurately process necessary information, including verifying details and securing any required documentation.
• Provide comprehensive guidance on service related questions, helping customers understand their options and make informed decisions.
• Maintain accurate records and notes by updating information in various databases and CRM systems to ensure all interactions are documented.
• Collaborate with team members to share knowledge and ensure a consistent, high-quality level of service is provided to all customers.
  
  

Experience/Skills required:

• Previous experience in a call centre environment is essential.
• Previous experience in the travel, banking, or insurance sectors, would be highly regarded.
• Strong customer engagement abilities, with a natural ability to build rapport and guide conversations towards a positive outcome.
• Comfortable diffusing and resolving challenging conversations.
• Experience adhering to call related KPIs and processing a high volume workload
• The ability to communicate effectively with a wide range of people and clearly convey information.
• Comfortable navigating multiple software programmes whilst handling enquiries, including databases and CRM systems.

Please note, successful candidates will need to undergo a Criminal History Check.

Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.

For any enquiries about this position, please contact Aoife Bradley for a confidential discussion -aoife.bradley@randstad.com.au

Please ensure all applications are submitted via the Randstad portal.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.